Holiday Special Return Policy:
If you need to return merchandise for any reason not an issue we will gladly take it back we have extended our return date till January 15th 2019 for orders bought before Dec 15th 2018, any order after Dec 16th 2018 will have the regular 30 days return option,Holiday Special Return Policy is more for you have peace of mind if it is surprise gift and you can buy now and gift it later with no stress, you will receive full credit less shipping cost paid by you if any, under the following conditions as outlined below.
All Special orders may not be returned or exchanged, at any time, and without exception.
All items must be returned in their original condition (unaltered or resized or reset by any other 3rd party Jeweler) and packaging, with the original diamond certificate (if delivered with your original order). If your return item was originally delivered with a diamond certificate and you do not return that certificate, you may be charged a $250 replacement fee.
All return items must have a Return Merchandise number entered on the return label. You can email us and request a Return Merchandise Code. No item will be returned without an authorized Return Merchandise Code.
All return items must be securely packaged, insured and shipped,with the required accompanying documentation, via any Shipping method you want use i.e. Fedex,USPS or UPS, please take insurance and tracking no with signature confirmation so we can receive it with proof of delivery.
A 15% restocking fee may be charged for all returns from customers who consistently abuse the return privilege.
Thank you for adhering to these policies. Once we have received and accepted your return, your refund will be processed within 2 days of receipt and acceptance.
If you have any questions or need any further assistance, call us at: 212-869-8415 or email us at:firstname.lastname@example.org
Returns ship to below address:
Trinity J Inc
Att: Returns Dept.
2 W 46th Street
Suite # 1014
New York,NY 10036