If you need to return merchandise for any reason not an issue we will gladly take it back, you will receive full credit less shipping cost paid by you for your merchandise, under the following conditions as outlined below.
Special orders may not be returned or exchanged, at any time, and without exception.
All merchandise must be returned within 30 days of invoice date. No returns will be allowed and all sales are final after the 30-day return period we do offer warranty and lifetime guarantee on our product so no worries.
All items must be returned in their original condition (unaltered or resized or reset by any other 3rd party Jeweler) and packaging, with the original diamond certificate (if delivered with your original order). If your return item was originally delivered with a diamond certificate and you do not return that certificate, you may be charged a $250 replacement fee.
All return items must have a Return Merchandise number entered on the return label. You can email us and request a Return Merchandise Code. No item will be returned without an authorized Return Merchandise Code.
All return items must be securely packaged, insured and shipped,with the required accompanying documentation, via any Shipping method you want use i.e. Fedex,USPS or UPS, please take insurance and tracking no with signature confirmation so we can receive it with proof of delivery.
A 15% restocking fee may be charged for all returns from customers who consistently abuse the return privilege.
Thank you for adhering to these policies. Once we have received and accepted your return, your refund will be processed within 2 days of receipt and acceptance.
If you have any questions or need any further assistance, call us at: 212-869-8415 or email us at:firstname.lastname@example.org
Returns ship to below address:
Trinity J Inc
Att: Returns Dept.
42 West 48th St
STE # 202
New York,NY 10036
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