Leave Us A Message

About Trijewels:

Hi Vijay (CEO), why TriJewels?

With over 30 years in the industry and located in the heart of NYC’s diamond district, we have some of the best people and connections working on your perfect piece. We offer hands on customer service, check-ins at every step of the creating phase, and a lifetime warranty for what we create. With close to 3,000 reviews, you can see that we make sure each and every customer feels at home and is confident in us and our jewelry.

How come your prices are so much better than retail prices I see in other places?

We are a direct to customer company! Traditional jewelry retailers have a mark-up of over 100% because of the various hands the piece passes through. Since we were able to take out the middle retailers and be fully vertically integrated, we are able to create the piece you want and sell it directly to you. That way, you get the real jewelry piece you want, at the price it truly is to make it.

Ashna (CCO), I want to come visit you all! Where are you located?

We would love for you to stop by! We’re right opposite Rockefeller Center, in the center of the best city in the world, New York City. Since we are a manufacturing office, please reach out to us at to make an appointment.

Hey Trijewels, do I need to register and create an account to place an order?

YES! It’s super easy to do and you get a lot of benefits such as tracking your order, access to early promotions, reviewing your last purchases, and easier access for shopping with us next time! To create an account, simply go here:

Payment, Shipping, and Warranty

Vijay, how can I pay you for this gorgeous piece I want?

We have a lot of different options! We accept payments via MasterCard, Visa and American Express, Amazon Payments, PayPal, Affirm, Splitit or bank wire.

What are the monthly payment plans?

We offer two separate monthly payment plans on our website through Affirm and Splitit. Splitit offers interest free monthly payments with a Visa or Mastercard credit card that has the entire amount of the purchase available on the card. Affirm allows you to make easy monthly payments with rates ranging from 0% APR or 10-36% APR subject to a credit check.

Alka (Head of Production), how long does it take for me to get my jewelry?

Depending on your processing time and the shipping method you pick at check out, your piece will be delivered between 3 to 9 business days. We also offer other faster shipping options if you’re in a hurry to get your piece!

Chandni (Customer Service), do you offer free shipping?

Yes, we provide free ground shipping within the US only. All our shipments are Insured and need signature required to release it from the carrier.

Hi all! I live in England and love your pieces. Do you ship overseas?

Yes. We do ship overseas subject to further verification of payment and location. All local duty and taxes would be borne by the customer.

My significant other doesn’t like this piece I got them. What should I do?

Well lucky for you, we also offer free returns within 30 days of the order date! Even more, we are always available to talk and figure out another plan for you. Reach out to us at

Vijay, do you offer any warranty?

We do! We offer a lifetime warranty where within the first 30 days of purchase any issue we will send you repair label to bring it back and make sure it is perfect free of cost, we will repair the piece and fix it for free. Please read here more for detailed warranty info:

Custom Designs and Special Questions

Hi Vijay, I want a specific type style. Does TriJewels customize jewelry orders?

Yes, we do customize jewelry! We have designers, gemologists, and jewelry specialists to help you through this process, as well as the best technology from Auto-Cad to Laser machines to make your customized.
You can select from several gemstones, metals, and styles that we showcase online to build your perfect piece. For any assistance regarding customizing your order you can reach us at: 888-838-2837 or email us at:

How long do custom designs take to be created?

Since we control the full production process in house, custom designs can be made in 5 to 7 working days from sketch to actual jewelry pc ready to be shipped.

Ashna, I have this diamond from my grandmother. Can you set it to one of TriJewels designs?

Yes, we definitely can! Once we are able to examine the gemstone and what type of design you want, we will be able to talk you through the process and timeline.

Chandni, How do I figure out my ring size?

Check out our ring size table here If you have more questions about your ring size, email us at and we can send over a ring sizer.

Alka, I really care about this world and keep hearing about lab grown diamonds. What really is the difference between a lab grown diamond and a natural diamond?

Lab-grown diamonds have the same chemical composition and physical characteristics as natural diamonds and they are not considered fake. The term “natural diamonds”are often used to denote stones that have been formed naturally in a mine, as opposed to stones that have been created in a lab. In that sense, “natural diamond” is simply a synonym for “mined diamonds”. To know about Lab Grown diamonds and Natural Diamonds click here:

Vijay, Are the 4C's of Diamonds imp?

Of course, the 4Cs! While buying a diamond, you should consider the 4Cs of diamonds - Cut, Color, Clarity and Carat weight. These 4Cs will help you to choose the best diamond for you! You can learn more about 4Cs in our check out our education page here or email us at

Ashna, I was born in May and I hear I should buy emeralds, what does that mean?

Great question! They say that because emeralds are your birthstone! Traditionally, a birthstone is a stone associated with each month of the year. The origin of birthstones is believed to date back to the breastplate of Aaron which contained twelve gemstones representing the twelve tribes of Israel. The idea of birthstones has a place in many belief systems and is considered really good luck! To learn more about birthstones check this page out:

Ashna Can I get an Appraisal Certificate and Lab Certificate?

All our Products above $499.00 we send an appraisal certificate signed by our in-house gemologist, the certificate will state the authencity of the product and quality of the stones used with retail appraised amount for insurance reasons, Many of our big solitaire diamond are sold with GIA or IGI or AGS certification as per the advertisement

Vijay, Do You have a Upgrade Policy?

TriJewels has the industry's most generous and comprehensive upgrade policy, created with your future in mind. We offer a lifetime upgrade program on all our certified and non-certified diamond jewelry.
Guidelines to upgrade your jewelry bought from us:

The price of your new certified / non-certified jewelry must be twice the price of your original certified / non-certified jewelry. All pieces must be in original, undamaged, like-brand-new condition.
The jewelry must be in its original condition, along with the original, undamaged, diamond grading report. If the diamond is damaged, it may disqualify you from the program. Fees may apply for damaged grading reports.
The jewelry you want to upgrade with should be from the same jewelry type or category.
3) TriJewels reserves the right to revoke this policy at any time and for any reason.
If you have any more questions, please call our jewelry experts at 212-869-8420 or email us at, and we’ll walk you through the steps of your upgrade.